Unknown Device Connected To Router

Unknown device keeps attaching itself onto router?! I re-connected with only my phone and that unknown device has somehow connected also. What is going on? Go to the fix. Message 1 of 9 (5,062 Views) 0 Thanks All forum topics. Unknown device keeps attaching itself onto router?!

• Unknown Device Connected To Sky Router

Similar for me. Every night, around 2 am, the message says a new device connected.

The device always has unrecognizable numbers and letters, sometimes a long string. I do not believe these are my devices.

And I have the router password protected. Yet when I look at network activity, it is zero, as if these devices did not really logon, or if they did, zero activity. One theory is they are pinging but unable to access my network, and xfi is incorrectly reporting. I stated that theory to your tech support person who said change the password and kept repeating that, would not engage in other theories. I do not want to change if there is no issue due to all the stuff connected and other problems that would cause.

Now I read it might be indeed an xfi issue you are working. If you can confirm this is not really a security issue, I will just wait. Thanks for any thoughts. I have the same problem, so instead of starting a new post, i'm adding it here. Also, this issue started for me on 1/22, almost the same time as the OP here.A few weeks ago I got a new Arris TG3482G (XB6) gateway (modem/router) from Xfinity.

This is the ONLY router on my network. I wanted to provide a quick update to everyone as we understand this is causing issues with your xFi experience. We have identified that the issue is due to the presence of a third-party access point on the network and the team is actively working on resolving the handling of this in xFi. Once the issue is fixed, we will be doing a clean-up on these extensive device lists which should improve your xFi web/app experience.I apologize for any inconvenience but I will keep you updated as we progress. Wrote:I wanted to provide a quick update to everyone as we understand this is causing issues with your xFi experience.

We have identified that the issue is due to the presence of a third-party access point on the network and the team is actively working on resolving the handling of this in xFi. Once the issue is fixed, we will be doing a clean-up on these extensive device lists which should improve your xFi web/app experience.I apologize for any inconvenience but I will keep you updated as we progress.I have a 'third-party access point' with my Orbi setup. Would it be an example of what you mention? Wrote:As a clarification for my issue, I am using a single Xfinity (leased) modem. Thank you.To answer your previous question, a new device will only be registered and show in xFi if it connects to your home network and passes authorization (has the correct WiFi password).If there are specific devices showing on your network that you have concerns about, please feel free to send me a private message with a screenshot of the device details in xFi.Devices that connect to the Xfinity hotspot will not show in xFi. For more information on the xfinitywifi network, please reference this article. I did finally find the web adresss to log in directly to router 10.0.0.1 and changed the default password. That may solve the problem since it was the standard password for all routers.

However you should not be able to log into this except you are connected by ethernet connection. Next was harder to find:. Log into the online Admin Tool ( using a browser from a connected device.

Click Gateway  Connection Wi-Fi. Under Private Wi-Fi Network, click Add Wi-Fi Client. Next to Wi-Fi Protected Setup (WPS), click the Disable box.Thanks Kevin, i'll try to let everyone know if this solved my problem and would solve theirs. Have you even been reading what is going on here?

We are trying to stop unknown devices from connecting to our network. All our devices are labeled and we know what our devices are. We did not give out our password. These are cellphones that are connecting. They only show connected for short periods of time.

Unknown Device Connected To Sky Router

We are using the xFi router. We cannot get any support from Comcast Xfinity.

I like others here have been through problems with Comcast before where the do no even try to fix their problems like their email they never fixed so I no longer use there email. They make everything top secret and tell you to pm them only to get nothing resolved or they say they know what it is and are working on it but they can’t tell you what it is and it never gets fixed. These xFi routers constantly disconnect. I never had problems out of Comcast routers before them.

Every time we start a thread some Comcast person will post issue has been resolved when the posts obviously say different. There is obviously a reward for not fixing problems at Comcast. I've read about the WPS vulnerability in the past and have always kept that disabled. It's funny you say that because the last tech that came over to work on my Upstream speed tried telling me that I shouldn't be going into the modem settings to disable that or that I shouldn't even go into the settings at all. After he changed out my modem is when I told him that I had just changed the password to get into the modem settings and that I will have to change it and that's when he thought that up to me. I had to laugh at that one but still couldn't believe the Comcast customer being told that by someone that works for comcast. With the way that technology is and vulnerabilities the people that know about it are the ones that try to protect ourselves from being hacked into and I would think that everyone that's commenting on this post or the ones that are knowledgeable about it and is concerned.

That's how I got to this post because I've been getting these text alerts from all different kinds of devices. I even have on my notification list within about an hour I think it was where my name or password was changed at least 5 times which I never did because when I change my passwords I mark it with the date that I do it and everything's logged in a notebook where I keep track of. Sorry, I meant to say I don't have the voice remote. I have the Arris TG1682G.I was just searching the other day about the text alerts I've been getting that lead me to this forum. And it looks like I am not the only customer having the issue. So what part of this forum should I be using then? I've called Comcast already and that's why I'm on here.

But I may need to sign out the tier2 support number to call. Something just isn't right on how it even shows in the screenshot I sent of my account notifications list where it shows the wifi name or password was changed without me doing it. Wrote:Sorry, I meant to say I don't have the voice remote. I have the Arris TG1682G.I was just searching the other day about the text alerts I've been getting that lead me to this forum. And it looks like I am not the only customer having the issue.

So what part of this forum should I be using then? I've called Comcast already and that's why I'm on here. But I may need to sign out the tier2 support number to call.

Something just isn't right on how it even shows in the screenshot I sent of my account notifications list where it shows the wifi name or password was changed without me doing it.Start a new thread in the Home Network forum. We would like to provide an update on the issue some customer have reported through here regarding unknown devices joining their home network. In some instances 'new device connected” notifications are being incorrectly sent before a valid WiFi password is entered for that device to join the network, and these devices may incorrectly appear in the Connected Devices list in xFi temporarily. Be assured that these devices are not connected to your home network.You can verify if an unknown device has connected to your network by checking for an IP address in ‘Device Details’.

Fully authenticated devices that have entered a valid WiFi password will have an IP address assigned and displayed; devices that have not entered a valid WiFi password will not have or display an IP address. If an IP address does not appear in the Device Details, then the device is not connected to your home network.

You can remove these devices from appearing in your xFi Connected Devices list by selecting the device, then selecting ‘Device Details’ and ‘Forget Device’.We apologize for any inconvenience and continue to work with our technical teams to bring this issue to a full resolution.